Enterprise-level systems thinking without enterprise-level complexity.

The person behind the systems

Meet Katie Ross.

Systems engineer. Problem solver. Builder.

I've spent more than a decade building and automating the systems that keep businesses running. My work spans enterprise identity, SaaS platforms, integrations, and the engineering behind reliable, repeatable processes.

In my career, I've helped manage complex technology environments, connect disconnected platforms, and automate work that would otherwise require hours of manual effort. That includes helping lead an enterprise identity migration across more than 50 applications and 40,000 users, completed with zero incidents.

As a co-owner of Arka Motel, I understand the business side, too. Running a small business means balancing operations, costs, customer experience, and countless behind-the-scenes tasks. I know how easily repetitive manual work can pull your attention away from what matters most. That’s why I believe automation should do more than save time. It should help business owners focus on their customers, their teams, and growing their business.

I started WAFFTECH to bring that same engineering mindset to small businesses. You shouldn't need an enterprise IT department to benefit from better systems. I help identify the repetitive work, disconnected tools, and operational bottlenecks that slow a business down, then build practical solutions around how your business actually works.

My approach is straightforward: understand the problem first, build only what adds value, and make sure the result is something your team can actually use.